Refunds and Returns Policy
Your Satisfaction is Our Priority
At Wicked Tees, we strive to ensure that every purchase meets your satisfaction. If, for any reason, you are not completely satisfied with your order, we are here to help.
1. Returns and Refunds
1.1 Eligibility for Returns
We accept returns for the following reasons:
Defective or Damaged Items: If you receive a faulty or damaged item, please contact our Customer Support Team within 7 days of receiving your order.
Incorrect Item Received: In the rare event that you receive an item different from what you ordered, we will gladly arrange for a replacement or refund.
1.2 Time Frame for Returns
To be eligible for a return, you must initiate the process within 30 days of receiving your order. Please note that items must be unused, in the same condition as received, and in the original packaging.
1.3 Non-Returnable Items
Certain items, such as personalized or customized products, are non-returnable unless there is a manufacturing defect or an error on our part.
2. Refund Process
2.1 Refund Options
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
2.2 Time Frame for Refunds
Refunds typically take 5-10 business days to reflect in your account, depending on your payment method and bank processing times.
3. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our Customer Support Team at firstname.lastname@example.org with your order number and a detailed explanation of the issue.
Our team will guide you through the return process and provide instructions on how to send the item back.
4. Legal Compliance
Our refund policy is in accordance with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are not affected.
5. Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us.